Forum Discussion
Cannot see emails from one individual unless I search specifically for them. Help
I cannot see emails in my outlook inbox from only one individual, that I know of, unless I search for them by their email address. I cannot figure out why this is happening. Does anyone have idea why this could happen? I am using Outlook 365. Thanks
mrclean63 so this could be base on few factors,
- Let me ask you something, you might have additional folders and then a rules setup that sends the email from that person to those folders
- Secondly, there might be an Archive rule setup from your Organization that sends the emails to the online Archive - I doubt this for individual users.
Besides, I will also look into outlook.com or office.com to check the online version if I can find the emails there.
Thanks for the response. PDostiyar I have only a few rules set up and there are none for this person. I have also checked and have the same problem on my laptop, desktop and on the web based email.
I have emailed our company's IT service to see if their archiving has something to do with the problem.
I just set up a rule for this persons email and ran it, but they still wont show up.
mrclean63This is strange behavior, looks totally obvious to behave not seen something like this in ages...
One Step I could think of is to disable all the rules.. to check if that helps.. again you need to take a full screenshot or note of your existing rules that you might need later.... also I would check both the outlook rules and online rules.
here is how rules options are;
How to stop processing more rules- At the top of the page, select Settings. > View all Outlook settings.
- Select Mail > Rules.
- Select. Edit next to the rule to which you want to apply Stop processing more rules.
- Select the check box for Stop processing more rules
