Forum Discussion
Cannot Add Guest Team Member to Private Channel
This is a strange issue… I have 48 Guest users spread across 14 teams; some of these Guests are part of more than one team, and these this setup has been running without issue for about six month...
- Hi arrthurr1111
See this article
https://techcommunity.microsoft.com/t5/microsoft-teams/can-t-add-members-to-private-channels/m-p/1032167
- What about removing the user from the Team and re-adding them?
- What about trying it from the mobile app?
Let me know how you get on?
Best, Chris
I’d log out of teams (not quit) and log back in. This clears most cache issues and see if it then let’s you add them on desktop client.
Crazy; it still doesn't expose the "missing" guest user.
- Logged out; logged back in (desktop)
- Went to team where I successfully added "missing" user via mobile app
- Attempted to add *that* user to different private channel
- "Missing" user is still missing from the "add member" list
It can't be an AAD issue; the guest is validated. It can't be the Team or channel; the "missing" user was added via the mobile app (which is what you'd expect not to work). And it can't be the guest user (even in the private context); I've got "missing" users that have been added to other private channels in different teams.
All that said, for this to work for me (at all) this soon after the private channel rollout has been a success; this issue has only affected 1% of my Guest users. And thanks to the mobile client, it's really a non-issue, just a workaround.
- Logged out; logged back in (desktop)
- Went to team where I successfully added "missing" user via mobile app
- Attempted to add *that* user to different private channel
- "Missing" user is still missing from the "add member" list
It can't be an AAD issue; the guest is validated. It can't be the Team or channel; the "missing" user was added via the mobile app (which is what you'd expect not to work). And it can't be the guest user (even in the private context); I've got "missing" users that have been added to other private channels in different teams.
All that said, for this to work for me (at all) this soon after the private channel rollout has been a success; this issue has only affected 1% of my Guest users. And thanks to the mobile client, it's really a non-issue, just a workaround.
- Yeah just gathering data so I can report it to the Team if needed. Could you try the teams.microsoft.com web client and see if issue is there as well?
ChrisWebbTech Same behavior; cleared cache and removed specific cookies from Chrome 79 (*.microsoft.com, *.sharepoint.com etc). I opened an Incognito window for the fun of it; no change.
