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laythingy59's avatar
laythingy59
Brass Contributor
Mar 21, 2022
Solved

Calls appear in chat history

Hi A couple of my users have reported they've started seeing their recent calls appear in the chat screen. I can't figure out how to disable this and it doesn't seem to do it for everyone. Has anyon...
calling
  • Ian Lord's avatar
    Ian Lord
    Apr 07, 2022
    Hi All,

    The latest update from our SIP vendor, they said Microsoft resolved the issue on their end. We had to get our users to log out and log back into Teams. The calls no longer appear in the chat history.

    Cheers,
    Ian
Brian0402's avatar
Brian0402
Copper Contributor
Apr 21, 2022
How is the monitoring on this going? I am wonder if it worked for your users.
Dale_LTU's avatar
Dale_LTU
Brass Contributor
Apr 21, 2022
Turned out that the issue wasn't resolved for my users. It's a little bit strange as I don't get the issue on my machine, I can log in to the same call queue's and take calls but don't get the chats and when I get users to login to my machine they don't appear to get the issue either - however once logged back on to their own machines, despite my initial test calls not generating chats they later reported that they were still getting them.

As advised above the Microsoft agent I was dealing with has advised that it's a bug, that they say a fix should be applied for in the next 4-6 weeks.
  • John_Mc65's avatar
    John_Mc65
    Copper Contributor
    May 12, 2022

    Dale_LTU 

     

    Can you provide the ticket number, I had a first report of this issue today and I want to open a ticket with MS support and ask for an update on ETA for a resolution

     

    Thanks!

    • Dale_LTU's avatar
      Dale_LTU
      Brass Contributor
      May 25, 2022
      Apologies John_Mc65 - only just spotted this - my ticket number was Ticket Case #: 30660414 - however MS Support closed that ticket down as they advised it had been identified and a fix was in the pipeline to be implemented.

      I did find that this issue was fixed a week or two back, so I guess we got the fix MS promised.

      Thanks
      • John_Mc65's avatar
        John_Mc65
        Copper Contributor
        May 25, 2022

        Dale_LTU 

         

        I was told yesterday by my engineer that the update they were rolling out for this issue is being recalled, its out to 25% worldwide. 

         

        My user that had the issue has the new (buggy) update but they are not having the issue either. So I don't know what to think.

  • LeahBeth's avatar
    LeahBeth
    Copper Contributor
    Apr 21, 2022
    I have just developed a habit of signing out of my teams at the end of each business day, and logging back in the next morning. All the chats produced from taking calls disappear. It seems this is the best temporary solution. My chats do grow during the day but are not growing from day to day. It's tedious but works.
    Thank you for sharing what your workspace is experiencing and trying.

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