Forum Discussion

Copper Contributor

Oct 01, 2020

Calling on Chat: Sorry cannot be connected at this time.

Calling one to one on chat cannot be established. When connecting, it says "Sorry cannot be connected at this time". The screen sharing was also not working. It showed a blank screen with just the p...

calling

microsoft teams

ThereseSolimeno

Former Employee

Oct 01, 2020

Hi MahalakshmiB Are you using the app? Have you tried clearing the cache? There is a similar question from our answers.microsoft.com tech support site that describes how to do that. Let the community know if you're still having issues after trying that.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_teams-mso_o365b/microsoft-teams-error-when-joining-meeting-sorry/ef8fc4c8-1adc-4f54-b17d-1a30b46872d0

MahalakshmiB
Copper Contributor
Oct 01, 2020
Hi ThereseSolimeno Yes. I am using the desktop app. Tried calling with the web app and it works fine. I have cleared the cache as mentioned in that post. Still doesn't connect using desktop app.