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Admin center and Teams Display name not the same. Sync problem
Hello Teams Community,
I have a Teams user account that I changed the display name with a support contact profile.
In Admin center the change is made correctly but it doesn't seem to filter through to Teams.
How can we align the two?
Gab is the name of the old user. This user now has his proper account with gab@mydomain but if someone in the company tries to search on Teams with his name, it appears two accounts. the new one (correct) and the old one (as if i haven't made the change)
- Hi sdimi
What about
1.) Log completely out of Teams
2.) Clear cache per this article: https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
3.) Log back in
Let me know how it goes
Best, Chris
8 Replies
- Hi sdimi
What about
1.) Log completely out of Teams
2.) Clear cache per this article: https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
3.) Log back in
Let me know how it goes
Best, ChrisChrisHoardMVP Many thanks Chris, this worked for me!
timjly We have the same problem I was reading that if you open the teams web app via portal.office.com that it should be updated within there. This would eliminate any cache issues with a client not getting updated. Assuming your AD is syncing correctly with O365. However for us, it still isn't updated. Outlook on the web is just fine I can make a change on my on premise AD and see the changes in OWA minutes after the sync. Previous threads and links below indicate this as an issue and the only magic answer is to open a ticket and then all of a studden it begins to work. Looks like that is my next step. Grrrrrr. So Frustrating.
Happy Earth Day all.
