We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps

Question

No puedo programar mi examen, me devuelve el siguiente mensaje :

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

julian_sharp · Answer

Hi, to resolve issues such as this raise a ticket on the certification forum https://aka.ms/MCPForum

s_bhavsar1 · Answer

Julian_Sharp&nbsp;&nbsp;Thanks for quick response.&nbsp;I figure it out - you can directly login to pearson vue website and get it rescheduled.https://wsr.pearsonvue.com/testtaker/registration/Dashboard/MICROSOFT&nbsp;Best Regards,Sachin&nbsp;

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We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps

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