Forum Discussion
Transcript and Credentials error in Profile
Hello,
Please can you advise how I get support on my Microsoft Learn profile.
When I click credentials or Transcript - I get :-
"Oops... something went wrong. Please reload the page to try again"
I have tried multiple browns and PC's which results in the same issue.
Any help appreciated.
Hi there
It sounds like you're encountering a technical issue with your Microsoft Learn profile. Since you've already tried different browsers and PCs, here are a few steps that might help resolve the problem:
Clear your browser cache and cookies – Sometimes, outdated data can cause issues with loading pages.
Try a different network – If you're on a company network, there might be restrictions in place. Try accessing the page from a different Wi-Fi or mobile data connection.
Check for service interruptions – Microsoft Learn may occasionally experience temporary outages. You can visit their official status page or check their social media channels for any updates.
Contact support – If the problem persists, it's best to reach out to Microsoft support directly. They may have more specific troubleshooting steps for you. If you're part of a sales company or have access to support through your organization, you might also want to ask your IT team for assistance.
Hi Mark. did you clearn your browser cache ? also try using private browser.
Same problem here, I'been trying to renew my certification and it's completely impossible.
