Forum Discussion
Why doesn't Forms have a SLA?
I was disappointed to learn after the recent Forms service outage that Forms is not considered a product (it's a feature) and therefor doesn't have an SLA. That's not a confidence inspiring message....
Anqi Du
Microsoft
MicrosoftHi Adrian, we apologize for the impact to your organization. We are in the middle of enhancing our service and real-time notifying for service issue. We are working with partner team on SHD onboarding to notify such incident and we expect to deliver in a quarter.
Anqi DuI appreciate your efforts to get to the SHD (that should be a pre-requisite for any new service).
And I am glad to hear that efforts are underway to make the service more robust. Outages happen - even to our internal systems.
But what concerns me is that Forms (or Forms Pro) still has no SLA. It adds some difficulty to convince my business to move away from other products when Microsoft does not appear confident enough in the Forms product to guarantee its reliability.
