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psantos's avatar
psantos
Copper Contributor
Mar 23, 2020

sorry, something went wrong office forms

I Have some forms and they work fine for the past months, today they stop work and dont appear.  
microsoft forms
Yuanquan's avatar
Yuanquan
Icon for Microsoft rankMicrosoft
Mar 23, 2020

I dont have access to the first URL. is it share to anyone? or this is the bug you refer to?

psantos 

  • psantos's avatar
    psantos
    Copper Contributor
    Apr 07, 2020

    Yuanquan any news?

  • Yuanquan's avatar
    Yuanquan
    Icon for Microsoft rankMicrosoft
    Mar 23, 2020

    Thanks soooooo much for your help. psantos 

    We will investigate and come back to you ASAP.  

  • psantos's avatar
    psantos
    Copper Contributor
    Mar 23, 2020

    Yuanquan 

    just call the owner of the forms.

    Apperently the forms exist and are shared with me but all the answers are gone.

    She send me a picture:

     

  • Yuanquan's avatar
    Yuanquan
    Icon for Microsoft rankMicrosoft
    Mar 23, 2020
    Are you the form owner of all these 4 forms? Does anyone stop sharing it with you?
  • psantos's avatar
    psantos
    Copper Contributor
    Mar 23, 2020

    no Yuanquan 

    i can still get access to submit from the url's i send you

  • Yuanquan's avatar
    Yuanquan
    Icon for Microsoft rankMicrosoft
    Mar 23, 2020

    Hi psantos 

    Both URLs you sent to my shows "this forms doesnt exist". Did you or any one from your team delete it?

     

     

  • Yuanquan's avatar
    Yuanquan
    Icon for Microsoft rankMicrosoft
    Mar 23, 2020

    This is "shared with me" tab, are you the owner of all 4 forms? Or the owner stopped sharing it with you?psantos 

  • psantos's avatar
    psantos
    Copper Contributor
    Mar 23, 2020

    Yuanquan 

    I can open the forms to submit answers but i cant get access to edit or view answers.

    Not just the response tab.

    I used to have 4 forms and now just have 2...the links i send you used to be in here:

  • Yuanquan's avatar
    Yuanquan
    Icon for Microsoft rankMicrosoft
    Mar 23, 2020
    you can't open the 2nd form from your account? neither problem tab nor response tab?
  • psantos's avatar
    psantos
    Copper Contributor
    Mar 23, 2020

    Yuanquan 

    It just desapear, i cant even edit the form.

    Cant get access to edit any of the links i send you.

     

    Resuming, i can access to subsmit answers but i cant acess to edit and see the answers

  • Yuanquan's avatar
    Yuanquan
    Icon for Microsoft rankMicrosoft
    Mar 23, 2020
    2. what do you mean that responses are not available?
    - you cannot open the response tab?
    - or there is 0 responses shown in response tab even though you know some submitted?
    - or the responses disappeared for some reasons?
  • psantos's avatar
    psantos
    Copper Contributor
    Mar 23, 2020

    Yuanquan 

    1 right

    2 the problem is that responses are not available

     

  • Yuanquan's avatar
    Yuanquan
    Icon for Microsoft rankMicrosoft
    Mar 23, 2020
    1. regarding the first response url, people in your org cannot open it? And the 1500+ responses disappeared? right?
    2. I can successfully open the second response URL, what is the problem with it?
  • psantos's avatar
    psantos
    Copper Contributor
    Mar 23, 2020

    Yuanquan 

    no it is restricted to our organization

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