Forum Discussion
Scarlett
Dec 19, 2024Copper Contributor
MS form unresponsive
hi there
I have an MS forms survey's collect-responses page that keeps on being unresponsive
facts abt the form:
- we use Microsoft 365
- the form is created in sharepoint - our site - document - new - forms survey, so it auto updates its connected Excel
- the form's questions include pictures, subtitles; answer includes choices, free text, text restricted to URL formats
symptoms:
- the unresponsiveness can happen when opening the link (blank page with loading sign), or trying to fill in text after loading the collect-responses page (the first answer is restricted to URL format)
- it happens in normal window (and after clearing cache) and incognito window, in chrome and in edge
- it happens to more than 1 person, more than 1 day
- it happens in the past few weeks, not before that
what could be the cause and how to resolve it?
I really appreciate any help you can provide.
Consider below:
- Simplify the Form: Try removing some of the pictures or complex elements temporarily to see if the form becomes responsive.
- Check Network Stability: Ensure that your network connection is stable. You might want to try accessing the form from a different network.
- Update Browsers: Make sure all browsers are up to date. Sometimes, browser updates can resolve compatibility issues.
- Test in Different Environments: Try accessing the form from a different device or network to see if the issue persists.
- Check Microsoft Service Status: Visit the Microsoft Service Health page to see if there are any ongoing issues with Microsoft Forms.
- Recreate the Form: If possible, try creating a new form with the same questions to see if the issue is with the specific form.
Consider below:
- Simplify the Form: Try removing some of the pictures or complex elements temporarily to see if the form becomes responsive.
- Check Network Stability: Ensure that your network connection is stable. You might want to try accessing the form from a different network.
- Update Browsers: Make sure all browsers are up to date. Sometimes, browser updates can resolve compatibility issues.
- Test in Different Environments: Try accessing the form from a different device or network to see if the issue persists.
- Check Microsoft Service Status: Visit the Microsoft Service Health page to see if there are any ongoing issues with Microsoft Forms.
- Recreate the Form: If possible, try creating a new form with the same questions to see if the issue is with the specific form.
- ScarlettCopper Contributor
thank you for your input, I did try 1,2,4,5,6, but seems all unrelated, but today for me it works fine... I will mark as resolved for now