Microsoft Forms - "Something went wrong" Error

We would like to acknowledge that we're actively working on investigating a service reliability issue. We will use this discussion thread to keep our customer updated. Summary of impact: Starti...

microsoft forms

Kathy Liu

Microsoft

Feb 02, 2018

We've fully restored the service for all Forms users and will close this discussion.

Summary of impact: Between 00:50 GMT and 11:15 GMT, a significant number of users encountered "Something went wrong" errors.

Root cause: Architectural change to switch Forms' connection to SQL Azure.

Mitigation: Engineers checked in a fix to revert the code change and flushed impacted caches.

Next steps: Engineers will continue to investigate and prevent future occurrences.

Thank you for your understanding and participating in this discussion.

Your Microsoft Forms

Please let us know if you still meet the issue. Thank you for your feedbacks and patience.

Your Microsoft Forms Team

Andrew Murray

Copper Contributor

Feb 02, 2018

Hi,

I hate to be the bearer of bad news, but having had my forms restored, the same fault has now started all over again!

Now cannot access the forms again.

Forum Discussion

Microsoft Forms - "Something went wrong" Error

Resources