Forum Discussion

simcpk's avatar
simcpk
Brass Contributor
Mar 26, 2018

Support Options

What are the support options for the Cloud App Security product?  I have identified what appears to be a bug in the Activity filtering that I have no way of reporting without opening a per-incident case.  Is there no support included in the product license?

  • Hi Philip,

    you have an option of opening a support ticket by pressing the "?" at the top right and selecting support, the incidents you open there are included with the CAS license.

    Another option you have is to submit feedback via the Smiley icon at the same place, it reaches the product group.

     

    Regards,

    Dima.

    • simcpk's avatar
      simcpk
      Brass Contributor

      Dima,

       

      How sure are you on this?  I just tried to open a support case by pressing on the "?" at the top right while logged into the CAS portal and I can't seem to get a case started without a per-incident fee.

       

       

      What am I doing wrong?

       

      Phil

Resources