No Automated Investigation Triggered for High Severity Incident

Hi Community,

I’ve noticed an issue where no Automated Investigation and Response (AIR) was invoked for a high-severity incident and alert on a device that belongs to a device group configured with full AIR. This behavior contradicts the expected principle of AIR, as outlined in the documentation: How Automated Investigation Starts.

Details:

• The device is part of a group with full AIR enabled.
• A high-severity alert/incident occurred but did not trigger any automated investigation.
• Manual actions were required to address the threat, despite AIR being enabled.

Questions:

1. Has anyone experienced similar behavior where AIR is not triggered for eligible devices/incidents?
2. Are there known scenarios or conditions that might prevent AIR from starting, even in fully configured groups?
3. What steps can I take to troubleshoot or escalate this to ensure consistent AIR functionality?

Your insights and suggestions would be greatly appreciated!

Thank you.