Forum Discussion
Microsoft Defender for Endpoint freeze Windows Server 2012 R2
Hello, We onboarded several Windows Server 2012 R2 VM and physical servers on to Microsoft Defender for Endpoint using the new onboarding package by following this doc "https://docs.microsoft.com/en-...
Hello PaulHb,
it's a little different in our case.
The former antivirus solution is of course uninstalled (it was Trend Micro) before installing the Defender AV on 2012 R2 server, as well all the other supported OS.
The problem was the third party EDR (SecureWorks). We did not foresee it as a possible source of problems and the customer does not want to decommission it.
It looks like we resolved by excluding the MDE paths and processes from SecureWorks (on which we have no control on).
it's a little different in our case.
The former antivirus solution is of course uninstalled (it was Trend Micro) before installing the Defender AV on 2012 R2 server, as well all the other supported OS.
The problem was the third party EDR (SecureWorks). We did not foresee it as a possible source of problems and the customer does not want to decommission it.
It looks like we resolved by excluding the MDE paths and processes from SecureWorks (on which we have no control on).
Paul_Huijbregts
Microsoft
MicrosoftThanks Luca - whilst my reply was targeted at multiple scenarios, in your specific case the paragraph around setting exclusions for MDE processes in the non-Microsoft solution applies; as well as the general recommendation to proceed with caution in any such scenario.
Appreciate your work with our support team to get to a resolution path!
Appreciate your work with our support team to get to a resolution path!