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MireiaRomo's avatar
MireiaRomo
Copper Contributor
Nov 30, 2023

When a user cancel a book in a 1:N service everybody receives an email with cancellation

Hello,

 

Since yesterday (November 29th) when a user cancel a book in a 1:N service, everybody who has already booked this service in the same slot of time receives an email with cancellation, but the book is not really cancelled in the callendar. This error is causing a stir in my organizations.

 

Besides, in the same service, when a user tries to book the same service that has the error with cancellation, this message appears: "There was an error. The appointment could not be booked. Reload the page and try again."

 

Can you please help me with this incident?

 

Thank you!

Bookings
incident
  • Babu_Alagarsamy's avatar
    Babu_Alagarsamy
    Icon for Microsoft rankMicrosoft
    Nov 30, 2023

    MireiaRomo Could you please share your self-schedule page URL to me over DM?

     

    If it is not published everyone, please share a screenshot of the page along with the URL in the addressbar of the browser.

     

    Do you have repro steps for this issue? or is it happening randomly?

    • MireiaRomo's avatar
      MireiaRomo
      Copper Contributor
      Dec 01, 2023
      Hello, I will send all by DM.

      We have other booking calendar with the same functionality (1:N) and using the same users as staff, but in the affected calendar is happening everytime a user tries to create a new book or when a user cancels a book.
      The service is now closed, but we will need to open it with the service correct.

      Thank you very much!

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