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SCarriere's avatar
SCarriere
Copper Contributor
Jan 24, 2025

Trouble with MS booking showing a day off or being busy but still allowing to book.

We have been using the same MS Booking calendar for three years now. This year, there is a lot of double booking and we can't find any settings that is not ok :

  • services are set to be available depending on staff availability
  • events in staff outlook calendar is checked to affect availability
  • time zone is the same in the booking calendar as in everyone's outlook calendar

BUT:

  • twos services from two different booking calendar can book the same staff at the same time
  • a day off set in MS booking calendar affect availability only up to 7h pm so people can still book a meeting with a staff at 7h pm or later, despite showing the day off in the booking calendar and showing colored (busy) the whole day (in my case green)
  • a meeting in outlook (outside of booking, say set manually or directly by a collegue) does not affect availability in Booking
  • Jac's avatar
    Jac
    Copper Contributor

    I'm having a similar issue where blocking "time off" for a whole or part of a day doesn't work properly.  Times that should be unavailable are still appearing as available on our customer page. 

    Do you still have this issue?

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