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Janel_Alpuerto's avatar
Janel_Alpuerto
Copper Contributor
Apr 17, 2023

Staff shows unavailable but is bookable

Hello! Can someone please help me? I just used bookings today.

 

I have just created a sample booking page, added 2 staffs, created 2 services (service 1: 90-minute session and service 2: 30-minute meeting). Staff 1 is available from 8-5pm (usual business hours) while staff 2 is available only at 10am-12nn every monday and tuesday and 1pm-5pm from wednesday to friday. Staff 1 is assigned to service 1 only, staff 2 is assigned to service 1 and 2.

Currently, there are still no bookings for both staffs.

 

I tried to book service 2 with staff 2 but it is not showing any available time. There should have been since the staff is bookable.

Attached are the screenshots I have taken.

 

these are the available timeslots of staff 2

 

this is what is shown in the booking page..all dates are unavailable

staff shows as bookable in the manage booking page

 

Thanks in advance for your help!

 

Regards,

Janel

 

 

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  • Babu_Alagarsamy's avatar
    Babu_Alagarsamy
    Icon for Microsoft rankMicrosoft
    May 04, 2023

    Janel_Alpuerto availability can be configured at multiple levels, can you please check if it is configured correctly across all the places?

    1. At Bookings staff level which you have configured above

    2. At Bookings calendar level https://outlook.office.com/bookings/bookingpage under "Default scheduling policy"

    3. At Bookings service level, 

     

    Its likely that one of them is too restrictive resulting in no availability for the staffs. Also, check the minimum lead time configuration which restricts how early you can book an appointment.

     

    • Janel_Alpuerto's avatar
      Janel_Alpuerto
      Copper Contributor
      May 08, 2023
      ok I will check on those and will update back. thank you! 🙂

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