Forum Discussion
Staff is shown as available even though an appointment is already booked
We're using the graph booking API to book appointments. To find an available slot the assigned staff is got for a service and the availability is checked for all staff members. If at least one st...
Hi Greg,
Maybe it is a good idea to create a new calendar and check its behavior. Fortunately we only have this in a lab scenario. But after all our solution will not go in production with this issue.
Thanks
Guenter
Maybe it is a good idea to create a new calendar and check its behavior. Fortunately we only have this in a lab scenario. But after all our solution will not go in production with this issue.
Thanks
Guenter
Has anyone had much luck with getting this resolved? We are currently dealing with Microsoft support and making little progress, as far as I can tell.
Hi ZackKhalifah.
Sadly no progress here. I had created a new calendar from scratch to test (not duplicated to avoid duplicating the issue) and also used real staff (as opposed to 'noreply' type addresses for the staff), in case it was causing issues that the staff user account couldn't be found. Same issue in the new calendar I'm afraid.
What is interesting, is that older bookings calendars don't have the same issue, the availability is removed with no delay.
Good luck with your support case and please keep us updated if possible.
Greg
- Hi Zack,
No progress in our project.