Forum Discussion
Staff is shown as available even though an appointment is already booked
We are experiencing the same as well. Did wonder if this was something to do with the timing the specific Bookings calendar was created, as a previously create done didn't seem to have the same issue - maybe a bug which affects Bookings calendars created within a specific window which has now passed? Or maybe this only affects Bookings calendars taken from a copy of a previous one.
I have created a new Bookings calendar from scratch and this still has the lag. Thankfully, nobody can book the duplicate appointment, they receive an error. This happens for about 5 minutes until things catch up, so likely to create frustration for customers.
Hope this helps others who are trying to get away from the issue. Please keep posting if you find a fix, try another workaround, or if the issue goes away for you.
Thanks
Maybe it is a good idea to create a new calendar and check its behavior. Fortunately we only have this in a lab scenario. But after all our solution will not go in production with this issue.
Thanks
Guenter
- Has anyone had much luck with getting this resolved? We are currently dealing with Microsoft support and making little progress, as far as I can tell.
Hi ZackKhalifah.
Sadly no progress here. I had created a new calendar from scratch to test (not duplicated to avoid duplicating the issue) and also used real staff (as opposed to 'noreply' type addresses for the staff), in case it was causing issues that the staff user account couldn't be found. Same issue in the new calendar I'm afraid.
What is interesting, is that older bookings calendars don't have the same issue, the availability is removed with no delay.
Good luck with your support case and please keep us updated if possible.
Greg
- Hi Zack,
No progress in our project.
