Forum Discussion
Guenter_R
Mar 27, 2024Copper Contributor
Staff is shown as available even though an appointment is already booked
We're using the graph booking API to book appointments. To find an available slot the assigned staff is got for a service and the availability is checked for all staff members. If at least one st...
ZackKhalifah
Mar 27, 2024Copper Contributor
I'm fairly certain it's not this. We've been running our booking page with around 35-40 staff and around 15 services for years without any issues. I've also tested a brand new booking page with a small number of staff and services, and the issue remains. This leads me to believe it's due to something Microsoft has changed, as there are far too many people reporting similar and odd issues all of a sudden. This all started after the recent changes to the bookings homepage.
jamiefeldman_CR
Mar 27, 2024Copper Contributor
This is the validation I've been looking for, I didn't think it had to do with the scale either!
I agree this is something that has been very recent.
I agree this is something that has been very recent.
- Guenter_RApr 03, 2024Copper ContributorHi Jamie,
This is also my opinion!
Thanks
Guenter- GregCSApr 03, 2024Brass Contributor
We are experiencing the same as well. Did wonder if this was something to do with the timing the specific Bookings calendar was created, as a previously create done didn't seem to have the same issue - maybe a bug which affects Bookings calendars created within a specific window which has now passed? Or maybe this only affects Bookings calendars taken from a copy of a previous one.
I have created a new Bookings calendar from scratch and this still has the lag. Thankfully, nobody can book the duplicate appointment, they receive an error. This happens for about 5 minutes until things catch up, so likely to create frustration for customers.
Hope this helps others who are trying to get away from the issue. Please keep posting if you find a fix, try another workaround, or if the issue goes away for you.
Thanks
- Guenter_RApr 03, 2024Copper ContributorHi Greg,
Maybe it is a good idea to create a new calendar and check its behavior. Fortunately we only have this in a lab scenario. But after all our solution will not go in production with this issue.
Thanks
Guenter