Forum Discussion
Staff is shown as available even though an appointment is already booked
We're using the graph booking API to book appointments. To find an available slot the assigned staff is got for a service and the availability is checked for all staff members. If at least one st...
We have also been seeing this issue. We believe it has to do with the number of staff and services as well as the number of existing appointments.
This is essentially the ticket we submitted to MS support
https://techcommunity.microsoft.com/t5/microsoft-bookings/microsoft-bookings-ignoring-staff-time-off-for-availability/m-p/4072398
They responded saying to look at this page and that the reason the issue was happening was because we have too many staff/services and are booking too far into the future (90 day max lead, 1hr increments, services are 1-3hrs length, ~8am-6pm Mon-Fri operating hours).
https://techcommunity.microsoft.com/t5/microsoft-bookings-blog/scaling-bookings-for-large-demand/ba-p/2079749
This is essentially the ticket we submitted to MS support
https://techcommunity.microsoft.com/t5/microsoft-bookings/microsoft-bookings-ignoring-staff-time-off-for-availability/m-p/4072398
They responded saying to look at this page and that the reason the issue was happening was because we have too many staff/services and are booking too far into the future (90 day max lead, 1hr increments, services are 1-3hrs length, ~8am-6pm Mon-Fri operating hours).
https://techcommunity.microsoft.com/t5/microsoft-bookings-blog/scaling-bookings-for-large-demand/ba-p/2079749
I'm fairly certain it's not this. We've been running our booking page with around 35-40 staff and around 15 services for years without any issues. I've also tested a brand new booking page with a small number of staff and services, and the issue remains. This leads me to believe it's due to something Microsoft has changed, as there are far too many people reporting similar and odd issues all of a sudden. This all started after the recent changes to the bookings homepage.
- This is the validation I've been looking for, I didn't think it had to do with the scale either!
I agree this is something that has been very recent.- Hi Jamie,
This is also my opinion!
Thanks
GuenterWe are experiencing the same as well. Did wonder if this was something to do with the timing the specific Bookings calendar was created, as a previously create done didn't seem to have the same issue - maybe a bug which affects Bookings calendars created within a specific window which has now passed? Or maybe this only affects Bookings calendars taken from a copy of a previous one.
I have created a new Bookings calendar from scratch and this still has the lag. Thankfully, nobody can book the duplicate appointment, they receive an error. This happens for about 5 minutes until things catch up, so likely to create frustration for customers.
Hope this helps others who are trying to get away from the issue. Please keep posting if you find a fix, try another workaround, or if the issue goes away for you.
Thanks
