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PauFe's avatar
PauFe
Copper Contributor
May 04, 2020

Staff assigned as admin in bookings calendar can't access it.

We've staff assigned as administrators in two Bookings calendars but they are unabe to access it (even if they can create new Bookings calendars).

 

Any help would be greatly appreciated.

  • MrBen0's avatar
    MrBen0
    Copper Contributor
    The fix for us was..

    The person that has been invited needs to go to the original email that would have been received from Microsoft when access was granted by the Bookings page owner. The invitee then needs to click on the "Go to Bookings" button in the middle of the email. Looks like clicking this link approves the invitation and they will then have access to the shared Microsoft Bookings page
  • mharper1620's avatar
    mharper1620
    Copper Contributor

    PauFe 

    FOR EVERYONE WHO STILL NEEDS AN ANSWER

    We were able to get this to work by opening the app in Teams, the clicking the ellipses in the top right, clicking "Open Bookings web app", then once this connection is made once, it now shows up under Shared Bookings.

    • johan_myny's avatar
      johan_myny
      Copper Contributor

      mharper1620 

      I still needed an answer. Tried all of the above, but your (not so logical) solution did the trick! Thanks a lot!

  • GingerNinja812's avatar
    GingerNinja812
    Copper Contributor
    Not sure if this will work for you, but it worked for me.
    The person you gave Admin permission to has the option to search the name of the MS Bookings Page under the 'Discover' button (Next to 'Create')
    If they look up the name of the bookings page, it should pop up, click on the name of the bookings page, and it should add automatically to the list of shared bookings pages.

    I had someone has an Admin on several Bookings pages but they couldn't see or access any of them. They did a search for the bookings page and it popped up. They had immediate admin access.

    Hope this helps.
  • ClarkBHM's avatar
    ClarkBHM
    Copper Contributor

    PauFe The setting on the "booking page" of "staff control" should be set to "allow customers to choose a specific person for the booking" even if that's the only staff member assigned. Too bad there's not documentation on this--I figured it out with trial and error.

  • sagark92's avatar
    sagark92
    Brass Contributor

    PauFe 

     

    Hi 

    Bookings is turned on by default for customers who have the Microsoft 365 Business Standard, or Microsoft 365 A3 and Microsoft 365 A5 subscriptions. Bookings is also available to customers who have Office 365 Enterprise E3 and Office 365 Enterprise E5, but it is turned off by default.

     

    Please ensure your plan supports booking.

     

    Hope that helps. 

    • PauFe's avatar
      PauFe
      Copper Contributor
      Thank you sagark92

      Microsoft Bookings is turned on by default for the entire organization.
      I have a Business Premium subscription and 4 Business Essentials subscriptions.
      As admin, I cannot assign Bookings to individual users (of Business Essentials) because I can only grant access to 21 apps - and Bookings is not one of them.

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