Forum Discussion

AnkeK585's avatar
AnkeK585
Copper Contributor
Jul 17, 2023

Service does not sync with agenda assigned employees

I have set the general availability to "unavailable", but I have set the service to look at the availability in the calendar of the assigned employees for a certain period of time. However, I see the...
Bookings
Calendar
office 365
davisjr's avatar
davisjr
Icon for Microsoft rankMicrosoft
Jul 25, 2023
Wanted to add: please make sure the timezone of the booking page is also configured correctly under Booking page -> Region and time zone settings. All availability that you configure in Bookings will be using this timezone.
AnkeK585's avatar
AnkeK585
Copper Contributor
Jul 25, 2023
I checked and the timezone is correct
  • davisjr's avatar
    davisjr
    Icon for Microsoft rankMicrosoft
    Aug 01, 2023
    Thanks for the details. Can you please raise a support ticket with a network trace so that we can debug this further?
    • AnkeK585's avatar
      AnkeK585
      Copper Contributor
      Aug 11, 2023

      davisjr The problem has now been resolved. Under 'Edit staff' I had not checked the box 'Events in the Office calendar affect availability'. I had only looked at the Service settings.

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