Forum Discussion
Service does not sync with agenda assigned employees
I have set the general availability to "unavailable", but I have set the service to look at the availability in the calendar of the assigned employees for a certain period of time. However, I see the...
davisjr
Microsoft
MicrosoftThanks for reaching out. Can you please confirm if general availability is marked as "Not bookable" at the service level as well? Your service availability should look somewhat similar to this if you want to take bookings only during the specified duration.
Also note if any of the assigned staff is available during a given slot, it will show as available. Staff availability is calculated based on what you have configured under the staff in Bookings + availability from Outlook only if you have enabled "Events on office calendar affect availability".
davisjrMicrosoft
MicrosoftWanted to add: please make sure the timezone of the booking page is also configured correctly under Booking page -> Region and time zone settings. All availability that you configure in Bookings will be using this timezone.
- I checked and the timezone is correct
- davisjrThanks for the details. Can you please raise a support ticket with a network trace so that we can debug this further?
