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JenAH's avatar
JenAH
Copper Contributor
Jul 23, 2021

Send Automatic Email After Meetings Via Bookings

I'd like to be able to automate a follow-up email for each service (meeting) booked through Bookings to enable customer service feedback and NPS rating.  Similar to the pre-event reminders that are a...
  • ChrisMendoza's avatar
    Aug 12, 2021

    JenAH- Initially I had thought Power Automate as well, after some testing yesterday I just realized today as I was about to respond that I didn't have the email address of the person booking the appointment; the person you want to follow-up with 😵.

    In any case, what we know so far is:

    • Bookings does not have a Power Automate connector
      • We do not have a way to GET data directly
    • Booking appointments go to an Outlook calendar
      • We can GET data but, we do not get the email address of the person booking

    The technical stuff

    I'm not going to take credit for this as I had to reach out to the Power Automate Community (👀 https://powerusers.microsoft.com/t5/General-Power-Automate/Get-events-V4-Filter-Query/m-p/1226247/highlight/true#M75801); essentially you can use Get Events (V4) to filter all the calendar events by 'organizer' name

    What you GET from the event doesn't include the email of the person booking however...

    Conclusion

    I am not aware of a way to send emails programmatically to follow-up with a Booking.

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