Forum Discussion
Scheduled appointment email notification
I have assigned one employee from my Staff for one service that we are offering, but when a customer makes an appointment, only customer recives a email notification, but i want employee to also get ...
Gabriel_Valdez
Microsoft
MicrosoftHi David,
I am checking with devs, since this seems like an unusual situation.
I'll get back to you as soon as we have a response.
Thanks!
Hi Gabriel,
Thanks again for getting back to me.
If you could let me know when/if you find out anything from the developers that would be great.
I'm also in the process of raising a support request with MS business support so will let you know if I should hear anything.
One thing that might be worth mentioning is the fact that I have a charity client who is on a WordPress website and their email notifications (sent and received by the same Office 365 mailbox in their account - staff@...) sent internally - to notify themselves when a donation is made - have suddenly started experiencing the exact same issue: emails are going straight into the Deleted/Trash folder?!
I'm wondering, with the new protocols introduced over the last year to prevent fraudulent emails, if there is somehow now an issue with Office 365 sending emails from a hosted platform using the same email address to send and receive?
Hopefully we'll get to the bottom of it soon?!?
Thanks again
David.
Thanks again for getting back to me.
If you could let me know when/if you find out anything from the developers that would be great.
I'm also in the process of raising a support request with MS business support so will let you know if I should hear anything.
One thing that might be worth mentioning is the fact that I have a charity client who is on a WordPress website and their email notifications (sent and received by the same Office 365 mailbox in their account - staff@...) sent internally - to notify themselves when a donation is made - have suddenly started experiencing the exact same issue: emails are going straight into the Deleted/Trash folder?!
I'm wondering, with the new protocols introduced over the last year to prevent fraudulent emails, if there is somehow now an issue with Office 365 sending emails from a hosted platform using the same email address to send and receive?
Hopefully we'll get to the bottom of it soon?!?
Thanks again
David.