Forum Discussion
Scheduled appointment email notification
Additional:
I've also just attempted to add the Bookings sending email address: Wilson-Roberts Design & Consultancy <WilsonRobertsDesign@wilson-roberts.co.uk> to "Block or Allow" in Outlook (Office 365 online) and it creates the error - screenshot attached.
MicrosoftHi David,
Thanks for your feedback! Let's review a couple of things and see if that helps.
Bookings sends 3 confirmation emails (one for the customer, one for the staff member, and one for the business owner/admin), and one meeting invite (if you are an O365 customer then Outlook automatically accepts this meeting and adds it to your calendar, which means a "response" email is created, sent, and deleted - this is the email you see in your deleted folder. You'll notice that if you open that deleted email you will read "Accepted by XX on XYZ").
Regarding the confirmation email. You have to check 2 things, that both the service and the Booking page are ticked to send emails.
1. Go into "Booking page" on the left nav and make sure that "Email notifications" is ticked.
2. Go to "Services" and make sure that all your services have the box for "Online Scheduling options - Use the default scheduling policy" ticked - This means all your services will follow the policies from the "Booking page" (you can also set up specific policies per service).
Please, let me know if this helps.
Thanks!
Hi,
Thanks for the response.
As you can see from the screenshots, your advisories have all been completed from initial setup.
I'm no IT novice, have been working with Office 365 since launch, and I know the platform well. I checked all the "Help" articles for all the settings as I went along, as well as researched multiple forums, for anything I may have needed clarification on.
I'm pretty much confident that I have Bookings set up as per the guidelines and, according to info found on MS forums and Help Centres, I SHOULD be getting email notifications into my inbox - without them going straight to Junk.
Is't it a risky setting to have it so it automatically accepts the appointment? After all, the email that goes into my Junk folder has the three options as to whether to accept/edit/decline the enquiry?
Please advise next steps.
David.
I have had this exact problem today - 5 years later!!!
I wonder if you ever managed to find a workaround? Like you said, because the email comes through as junk, I don't get anything added to my calendar so I now have to manually add the event to my calendar which is a little annoying!
Ooops! i thought I was in a different discussion.
The bookings connector in Power Automate can now get the information needed and send invitations or place events on calendars you manage.
I agree. This is a pretty big flaw in Bookings. I'm setting up bookings for our customers to schedule time to speak with our CEO. I can understand why Bookings automatically accepts the appointment but he (our CEO) should still get a notification in his inbox that an appointment has been added to his calendar. Please notify me when this changes.
Thank you.
- Gabriel_Valdez
Hello everyone,
Thank you for valuable feedback! Just wanted to let you know we are working on allowing Bookings to send a notification to the booked staff's email. Sadly, I don't have an exact timeline but hope it will rolling out in the next few months.
Please, submit all feature requests in our UserVoice channel so the dev team can see the asks directly from customers and prioritize them.
Thanks!
- Gabriel_Valdez
Hi David,
I am checking with devs, since this seems like an unusual situation.
I'll get back to you as soon as we have a response.
Thanks!
This is so frustrating: You can only notify business, not the ONE WHO SHOULD KNOW ABOUT THE MEETING! It doesn't matter if there's "automatically added" calendar events, but you don't get notified.
These are the features to get working: set the individual worker also to have confirmation e-mail automatically, there's no good reason not to.
Tweak office 365 and/or 2016 etc. NOT to delete automatic calendar events from inbox.
Really freaking simple. I will not spend my days aggressively waiting for a calendar event to pop up in my calendar. Why? If I have 2 hour puffer time, how the hell am I supposed to get ready if there's no notifications: i.e. I am starting one hour lunchbreak, and at the same time customer books an appointment. When I get back to my office, my superior wants to meet me for an 45 mins. Now then, in the wors scenario I have not checked my calendar and my client wants to meet 30 miles from my office. And he's expecting that, cause the puffer-time. Or we have phone-meeting coming up, and I don't have a clue about that.
No, this feature doesn't make my days easier. Frustrating. And annoying. Just make the individual staff member booked as the receiver in confirmation e-mail also.
