Forum Discussion
Response booking confirmation
I have create a "Shared booking pages" in booking,. When a customer replies to the confirmation email, the response goes to the email address specified in the "Send customer replies to" field. However, when they reply to the 24-hour notification, it goes to the inbox of the employee who created the "Shared booking pages." How can a fix this ?
- Are there any power automate flows that could be doing this?
- I' made a rules in outlook to redirect the mail. But it's seems a programmation probleme "benhind the scene" of booking.
- We had this issue but with services, Bookings stores the email address somewhere in the back end, meaning it may have the old email stored in and this is why it is still sending to that email. Otherwise, maybe there is something else set up?
When you say redirect the mail, do you mean you asked them to set a rule where it sends to you?
If so, it looks like there could be something still pushing it to the previous email, if so, can you check all the settings including the booking information section, power automate and the services please.
Maybe even try recreate the service and hide the previous ones?
