Forum Discussion
Randomized or sorted assignment of staff?
We have a bookings site configured where the customer can't select an individual team member but is randomly assigned to an available team member. How does Bookings select the team member to assign? ...
Wish someone could say... I'm trying out Microsoft Bookings as an alternative to another product which had Optimize for availability or Optimize for Equal Distribution options. This is important as in our implementation this can impact sales commissions. Some people expect it to be round robin (1,2,3,1,2,3,1,2,3) others expect it to be random but even.... the competitors optimize for equal distribution example above will hide the availability of a staff member if they got more bookings than the other staff members, which sounds like it could end up limiting options for customers.
From my testing so far it seems random? I've only tried a small sample though.
Is it random?