Forum Discussion
ultrasuperman
Mar 19, 2020Copper Contributor
O365 bookings won't let me change number of attendees
I'm trying to make an even that 14 people can book but it won't let me change it from the default 1. I feel like I toggled every switch and checked every box but nothing will enable the change,...
- Mar 20, 2020
SOLVED!: I was able to go into "inspect element" of the box and I was able to enable the box and then everything worked
ultrasuperman
Jun 15, 2020Copper Contributor
Correct, change it from 1 to whatever, then flip back to the actual webpage and save, now you should be able to to change it without going to the coding screen (assuming microsoft hasn't changed anything, I haven't tested this for awhile)
ChrisGGC
Jun 15, 2020Copper Contributor
ultrasupermanhm, couldn't get it to work for me. Our Bookings admin has opened a ticket with MS about it. Says we shouldn't have to go into inspect element to get it to work. 😉 Thanks for your replies, though!
- ChrisGGCJun 15, 2020Copper Contributor
Here is the answer we got back from Microsoft in response:
"the feature is still in its developmental state and has not been enabled on all tenants. There are some tenants that currently have the feature enabled which is why there is a support page related to attendee limits."
- MitchS-SEJun 16, 2020Brass Contributor
So, what I've found regarding the max attendees is that when you create the service, you'd better select how many (1 or 2+) people will attend BEFORE YOU SAVE the first time. Once you create a service with just 1 attendee, you're stuck with that (see Radhika's reply). Once you create a service with 2 or more attendees, you can change how many your max is as long as it's always greater than 1. My suggestion for a workaround is if you create a session for 2+ but someday need it to be locked to just one person either create 2 service entries per service (one for 1 attendee - maybe tag it "solo" in the title; and one for 2+ attendees - maybe tag it "group") but only show on the booking page whichever service you currently support. Alternatively, roll the max down to 2 and enroll the staff member to fill one of the attendee slots.
Either way, it's extra work due to an "undocumented feature" [not a bug 🙄 ].