Forum Discussion
No automatic appointment blockers in colleagues' calendars
MicrosoftHi Carmen_ncs, is the calendar invite for the booking itself not arriving or is it not auto accepted for the customer ? Also, is this booking being done through the Booking page or admin page ?
Hi Debasish_Thakur!
The calendar invitation end up directly in the deleted folder and I had the appointment in my calendar even without a confirmation. However, the invitation was not received by all bookings - so Bookings didn't send anything here either.
The bookings were all made as normal via the booking page, which is accessible to everyone in our organization.- Debasish_Thakur
For the staff member this is the expected behaviour. Can you tell me about the invite and mail on the customer's end, please ?
Debasish_Thakur Hmm, I think I didn't get clear, what our problem is. The booking page doesn't connect to my personal calendar but to a shared "function mailbox". That way, customers don't book me and my services, but the function mailbox - the mailbox get's an invitation everytime a customer books a service - that works!
I booked an appointment as a normal customer and didn't get the invitation to my personal calendar although that is configurated. A colleague of mine booked the same appointment and got the automatic invitation - so the problem is, that (in a - for me - incomprehensible way) not every customer gets the automatic invitation although we activated this setting...
