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Admin_BHCAG's avatar
Admin_BHCAG
Copper Contributor
Feb 05, 2025

My Personal Bookings Page is Gone

Eight (8) years ago, I opened a bookings page for my company and individual one for myself associated with my work email account.  My company is still active and email has never changed.  We recently went through a website change and I was on my bookings page late last month capturing service links to add in as hyperlinks on the company website.  All seemed as normal. 

 

Today, however, I attempted to go to my Bookings site and my personal one is gone while my company's page still exists.  The landing page for me now shows "Shared Pages" for my company and my page (apparently where I land) is as blank as the day I created it.  I panicked and went to my website, clicked a hyperlink to see if it was broken, but was somewhat relieved to find that it worked.

 

Just last month, when I went to "Bookings", it would take me to a landing page that showed images (call them buttons, links, whatever, but they were rectangles with the titles and indicated that I was the administrator) for the two pages that I had set up - one was for my entire company and one was for me only. Now, when I click on the same link I have been using for 8 years, I go to a landing page where I see only one image under a heading "Shared Pages" that is associated with my company's Bookings page but my personal page is gone.  It is as if the link to Bookings takes me to what is supposed to be my personal page but everything that I had built in it is gone. And from my personal page, I can access the shared Company Page I created.  All of the customizations and services that I had set up over the last 8 years on my personal page are gone yet the links to those very services still work. 

 

What is going on?  How can I recover my other page? Am I going to have to start from scratch again?  Does anyone realize the headache that will create when I have peppered our company website with links to different services and now may have to change all of that to make sure that I can use Bookings as I had been before?  Please help!

  • Admin_BHCAG's avatar
    Admin_BHCAG
    Copper Contributor

    For some context - when I go to the Bookings page, this is what I currently see:

     

    Where you see the "Shared Bookings Pages" used to be another page for which I am the administrator that was my personal page.  Now, this landing page is acting as my personal page, and it appears to need to be constructed from scratch.

    However, I have links for services that were built on my now missing personal page and those links still work:

     

     How can I have a Bookings Page in my name (that I did legitimately create approximately 8 years ago) with services for booking that exist and function, but that page no longer show up on the home page or the construction and all services no longer show up?

    This is the conundrum I need Microsoft's or someone's help to solve.

     

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