Forum Discussion
Microsoft Bookings sending out old details in reminders to customers ? How to fix?
Microsoft Bookings used for advising has been updated with a new reoccurring zoom link as of the evening of 10/30. Confirmation details and reminder details all have the new zoom link. Appointments that were booked before this date are getting reminder emails 1 day before and 2 hours before with the old zoom link. To minimize confusion, I removed reminders but bookings are still receiving reminders with the old zoom link. How can we make sure changes made (New Zoom Link) in bookings are reflected in email confirmations and reminders for all bookings?
julian_IT408 Appointment reminders are based on the snapshot details available at the time of appointment creation. Any change to the service config post the appointment creation won't be applied for existing appointments.
Babu_AlagarsamyMicrosoft
julian_IT408 Appointment reminders are based on the snapshot details available at the time of appointment creation. Any change to the service config post the appointment creation won't be applied for existing appointments.
- Thank you for your response @Babu_Alagrsamy. Is there any possibility of more feature updates to the product in the future that may allow existing appointments to be updated with the info ?
- Babu_AlagarsamyNo planned feature update for this yet, but we will keep it in our backlog and prioritize it at the earliest possible. Thanks!
