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cncornejo's avatar
cncornejo
Copper Contributor
Nov 08, 2023

Lead time not being applied

I have set a minimum lead time of 12 hours that was saved months ago. I am now getting notifications for meetings that are being booked on the same day. When I check my settings, it still says 12 hours minimum lead time, so it should be saved correctly. 

8 Replies

  • pstratan_snow's avatar
    pstratan_snow
    Copper Contributor
    I am having the same issue, the lead time stopped working and people booked meetings even 5 minutes before it, can someone point out a known issue for this? Hopefully Microsoft can fix this soon
    • intune2dropD's avatar
      intune2dropD
      Copper Contributor
      I opened a case with them yesterday. Hopefully they will respond soon. I'll try to remember to post any updates here.
      • fieohofhiofn's avatar
        fieohofhiofn
        Copper Contributor

        intune2dropD Any update? I'm having the same issue. I also cannot find anywhere if there is a 'maximum' minimum lead time. I've now set it up to 168 hours (I cannot enter days), but it is not working.

  • intune2dropD's avatar
    intune2dropD
    Copper Contributor
    I was testing this today because of a support ticket we received on it. My "Bookings with me" has an 8 hour lead time and allowed for a co-worker to book an appointment within two hours of start time. So, if there isn't a "known" issue about this, there should be.
  • cncornejo  J_Rooker there is no known issue around this, can you please try resetting the lead time values (remove -> save, add -> save) and see if that helps?

     

    Thanks,

    Babu

  • J_Rooker's avatar
    J_Rooker
    Copper Contributor
    I have been having this issue since mid-August or so as well in addition to buffer times being added to the appointments that are scheduled. Supposedly Microsoft is aware of the issues and is applying a fix but I've yet to see it correct any of the issues I've been having.

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