Forum Discussion
How Can I Stop Overlapped Bookings Appointments?
Hi All,
I've set up my microsoft bookings shared calender so people can book time with me and my boss for training sessions. I've taken all the right steps that other boards and how-to's show, but it is still allowing people to book over or during the time of another booking that we've already accepted and scheduled.
Example: Someone booked a 1-hour meeting with my boss and I. We both accepted it. It's from 2PM - 3PM. Right now, our shared calendar shows a person can book a 2:44PM meeting with us.
Not sure where I'm going wrong.
Settings I've already put in place: Service has it set where both staff are auto-selected, both staff have the 'events on office calendar affect availability' box checked off, service has up to 3 maximum attendees
Anyone able to help?
- A few things to test:
1. Is your general availability under "Edit Service" set to "Bookable when staff are free" or "custom hours".
2. What is the "Duration" and "Buffer Times" of your service set too?JustinG thanks for the quick reply!
1. I have it set to 'bookable when staff are free'
2. no buffer times and duration is 30 mins for 30-min meeting options and 1 hour for 1-hour meeting option. I did try to add 15-min buffer before/after and it made them able to book the appointment even earlier during the overlap. So instead of 2:44PM they could book at 2:14PM even though I had a 2-3pm already booked
jkreilly
Interesting. And you are sure that all "staff" that could be booked during that time is definitely booked? If Bookings sees one assigned to the service available, it will grab it so you can book.
I wouldn't be surprised if there is a bug. Bookings has to be one of the buggiest services I have seen Microsoft put out.
Under Edit Service, what is your "Time Increments" setting? the 2:44 time is really odd unless you allow 1 minute increments.
