Forum Discussion
Group cancellation emails sent to everyone if one person cancels
Pratk hi, staff members don’t cancel appointments at our organisation and I’m the only admin user everyone else is just a viewer, and I haven’t cancelled any appointments.
what happens is that when a customer cancels their appointment, then every other person on the appointment gets an email saying that their booking has been cancelled - their appointment hasn’t been cancelled as it’s still in MS bookings calendar however they get an email saying it has been cancelled.
this causes great confusion and I am not the only one reporting this, it seems it’s been going on since 2021 according to some other posts on this forum
Microsoftcool-it-dude Bookings now honors the RSVP status of the attendees from their personal calendars. So if a staff member has declined a Bookings appointment, then also the event will get cancelled. It need not be a case of them cancelling the appointment explicitly.
Is it happening all the time? If yes, then it is likely that one of the staff members have auto-decline configured.
If it is intermittent can you please check if any of the staff members or declining the Bookings appointment from their Outlook calendar?
If none of these help, as mentioned in the previous reply, you can raise a support ticket with Microsoft so that we can help you quickly. You can refer to: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide
Thanks,
Babu
I am finding the same issue as others have mentioned regarding group cancellation emails if one person cancels or updates their participation in a meeting. We are using Bookings to schedule on-line exams and when a student (customer) cancels or updates (reschedules) their participation in an exam, other students (customers) are receiving an exam cancellation email, which is really confusing and frustrating. The black background screenshot is an example of what another customer received. The exam booking still remains in Bookings for the student (customer) who received the email. Sometimes the exam on my Teams calendar is cancelled as well (see the screenshot)- as the exam meeting administrator, I have not cancelled any exams to date. My only solution has been to email the group immediately to let them know that it's not cancelled, but I'm always reacting to the situation after the fact. Let's get this addressed please.
- I got MS to apply a fix because our org has partner/premier support - seems OK for now
Hi cool-it-dude
I am an independent advisor answering Bookings questions. Several users are experiencing the same issue. Can you share how it was fixed.
Much appreciated in advance.
/Teresa
#traccreations4e
marklab977 Struggling with this same issue. I'm experimenting with unchecking the box in the Service -> Notifications settings to "Send a meeting invite to the customer, in addition to the confirmation email". I'm hoping that Bookings is just sending calendar invite updates anytime the meeting changes (cancel, resched) and it goes to everyone instead of just to the business. I'll come back and post if this resolves the issue. If it works for you, let me know.
- I got Microsoft support to apply a fix to my booking calendar and it seems like they’ve resolved the issue
