Forum Discussion
Feedback: Please Include Customer Identifying Info In Booking Email
The emails we get from the Bookings have no customer identifying info.
It has their name, assigned staff member, and the date & time etc., but that's it.
So we have to go in to Bookings just to get their email*, copy it, and manually paste it elsewhere (Freshdesk).
It's such a waste of time for something that should be included.
Please consider adding it as an option!
(*Sometimes we use their mobile if we can't find customer using their email.)
- This used to be included in the calendar invite email. We recently noticed it is no longer included. I will be opening a ticket with Microsoft to inquire what changed.
