Forum Discussion
Error when selecting Bookings from the App Store
Our company would like to use Microsoft Bookings. When I click on the application from the office.com site, I get an error message that states:
The mailbox being accessed doesn't have a valid account state (ProtocolDisabled).
Later in the error message it states: OpenIdConnect Microsoft.Exchange.Clients.Security.AccountTerminationException
Any advice on how to overcome this?
firefistmango Thanks for the reply. It appears that the root cause was that the OWA (Outlook for Web) needs to be enabled in order to use the functionality in Bookings.
3 Replies
- Hi,
This looks like the user account is corrupted. You would have to make a new user account under the Microsoft 365 Admin Center and assign the user as a Global GA or user account.firefistmango Thanks for the reply. It appears that the root cause was that the OWA (Outlook for Web) needs to be enabled in order to use the functionality in Bookings.
Bruce_Kissinger Awesome! Thank you so much!
