Forum Discussion
Duplicate and Confusing Calendar Entries from Microsoft Bookings with Teams on Shared Booking Pages
I am using Microsoft Bookings integrated with Teams for IT support appointments. Specifically, we use shared booking pages (not personal booking pages) for multiple team members.
When a customer books an appointment via the shared booking page, the initial calendar entry is created correctly in Outlook, showing the customer’s name and all relevant details.
However, at the start of the appointment, I receive a second calendar entry. This second entry has the generic title "IT-Support," is displayed in red and italic font, and shows the status "No response required." Unlike the first entry, it does not show the customer’s name, which causes confusion and clutter in the calendar.
From what I understand, this second entry is likely the automated Teams meeting invite generated by Bookings to provide the Teams meeting link, but it is not personalized and appears as a duplicate.
Has anyone else experienced this behavior with shared booking pages? Is there a known fix or workaround to prevent receiving this second, generic calendar entry or to have it display the customer’s name properly? Also, is there a way to streamline the booking and Teams meeting invitations so that only one clear calendar entry is created?
3 Replies
I’m still waiting for feedback on my previous posts regarding duplicate calendar entries from Microsoft Bookings with Teams integration on shared booking pages.
I have now found out the following:
The second calendar entry titled "IT-Support" (italic, red, "No response required") appears only if the customer actually joins the Teams meeting. If I, as the employee, join the meeting first but the customer does not join, this duplicate calendar entry does not appear.So the duplicate entry depends on the customer joining the meeting, not just the employee.
Does anyone know what causes this behavior? Could it be related to how Bookings or Teams handle meeting join events or calendar updates triggered by the customer’s presence? Is this a known issue or a configuration problem?
Having the Same issue. Bookings is not reading my calendar availability and blocking out when I have busy slots as unavailable. It is causing havoc. Maybe time to give up on it and go back to Calendly
That has absolutely nothing to do with my problem. Maybe you'd better open another topic for that.
