Forum Discussion
Customers able to book a meeting outside Business hours with Microsoft Bookings
Even if we have configured MS Bookings to only accept reservation between 9:00 to 17:00 from Mondays to Friday, it happens sometimes that a customer is able to book a meeting outside these hours or e...
Ooooh. I may have found a workaround! Go to your Services page within Bookings. For each service, scroll down under Scheduling Policy. See if the hours there are wrong. If they are greyed out, UNCHECK "Use the default scheduling policy." Then change the General Availability drop down (further down the page) to something besides Custom Hours. Then select Custom Hours (recurring weekly) again and save. When I did this, it updated the Services Schedule to match the Business Hours from the Home page.
I think this is happening because Bookings does not dynamically update hours on Services when we change them in Business Hours or for the individual staff member. So anytime you change Business Hours or a staff's schedule, you'll have to come back and do this uncheck/change General Availability/save action.
I'll put in a request to have that corrected in the features area. Good luck!
Hope that helps!
