Forum Discussion
Client does not receive booking confirmation
I am new to office 365, and I am trying out the bookings for booking meetings with clients. My problem: When a client (no microsoft user) enters the booking page, and makes a booking, he does no...
Victor_Ungureanu
Microsoft
MicrosoftDid you check using the message trace tool if there is any failed attempt to send the email to the customer? My guess is that the confirmation email was generated, but the delivery to the customer failed and you might be able to see the reason in the message trace.
https://docs.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/run-a-message-trace-and-view-results
https://docs.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/run-a-message-trace-and-view-results