Forum Discussion
Calendar invites not being sent
Calendar invites are not being sent when a booking has been made even thought the Booking page email notifications option 'Send a meeting invite to the customer' is selected and also in the service email confirmation option 'Send a meeting invite to the customer, in addition to the confirmation email' is selected.
Is there something I am missing or is there an issue?
Many thanks for your response MrCharlesJenkins, it is much appreciated. I will work through those steps and see if I can find the issue.
Perfect! If this works for you, simply select it as the solution. Enjoy!
If calendar invites are not being sent despite enabling the right settings, here are a few troubleshooting steps you can take:
1. Check Your Bookings Mailbox Configuration
- Ensure that the Bookings mailbox is properly configured in Microsoft 365 Admin Center.
- Go to Admin Center > Exchange > Recipients > Shared Mailboxes and verify that the Bookings mailbox is active.
2. Verify That Emails Are Not Being Blocked
- Ask customers to check their spam/junk folders to see if the invites are being filtered.
- If your organization uses email security filters (Defender, ATP, etc.), check if they are blocking the messages.
3. Check Bookings Staff Email Settings
- Go to Microsoft Bookings > Staff and verify that all assigned staff members have the correct email addresses and are set up to receive notifications.
4. Confirm That Customers Enter Their Email Address Correctly
- Sometimes, customers might enter the wrong email address. Try booking an appointment yourself to test.
5. Test Sending Emails from the Bookings Mailbox
- Go to Outlook on the web and send a test email from the Bookings mailbox to verify it can send emails.
6. Enable SMTP Authentication for Shared Mailboxes (if applicable)
- If your organization has disabled SMTP authentication for shared mailboxes, email delivery might be affected.
