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JustinG's avatar
JustinG
Brass Contributor
Oct 25, 2021

Bookings Shows HTML Encoded Strings When Viewed in Outlook

Please redirect me to the correct area to report this issue if needed. This issue started recently. Bookings appointments can be viewed with Outlook Calendars. The "Customer Notes" sections usuall...
Bookings
Calendar
office 365
anthony08's avatar
anthony08
Copper Contributor
Nov 27, 2023
Hi Justin - the issue still persists as I just did a few test bookings. I've been on the "new " template. I just switched to "Classic" but the issue is still there. Please help!
JohnP110's avatar
JohnP110
Copper Contributor
Nov 28, 2023
Also I see same kind of issue. In the .ics file the raw html code is displayed for links to e.g. Teams sessions and other
  • JohnP110's avatar
    JohnP110
    Copper Contributor
    Dec 04, 2023

    Babu_Alagarsamy

    Unfortunately, I see still same html code in the bookings.ics file. The links to Teams only show the raw html code, instead of nice link, see below example of the bookings.ics file that is attached to the confirmation mail a user receives. Hope you can use this.

     

  • Mike508's avatar
    Mike508
    Copper Contributor
    Dec 01, 2023

    Babu_Alagarsamy the issue does appear to be resolved in our account

  • ChrisPKreme's avatar
    ChrisPKreme
    Copper Contributor
    Dec 01, 2023

    Babu_Alagarsamy 

     

    It seems like 11/16 was the first instance of it.  I'll send you the booking URL.  

     

    Thanks for your help.

     

    Chris

     

  • Babu_Alagarsamy's avatar
    Babu_Alagarsamy
    Icon for Microsoft rankMicrosoft
    Nov 30, 2023

    Sorry about this experience. This should not be happening now, can you please check?

    Thanks!

  • ChrisPKreme's avatar
    ChrisPKreme
    Copper Contributor
    Nov 30, 2023

    HalcyonSF Mike508 JustinG JohnP110 anthony08 

    My co-workers and I are also experiencing this issue, which starting within the past 3 weeks.  

    One person here mentioned the Internal Notes have to be rewritten, but where does one go to do that?  Thanks for all your help.

  • HalcyonSF's avatar
    HalcyonSF
    Brass Contributor
    Nov 29, 2023
    I'm still working with Microsoft on a resolution, but it's been a bit slow. Hopefully some kind of fix within the week.
  • Mike508's avatar
    Mike508
    Copper Contributor
    Nov 29, 2023
    We're seeing the same behavior as well, very disruptive.

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