Forum Discussion
Bookings Shows HTML Encoded Strings When Viewed in Outlook
Please redirect me to the correct area to report this issue if needed. This issue started recently. Bookings appointments can be viewed with Outlook Calendars. The "Customer Notes" sections usuall...
Hi. Don't suppose anyone actually found a resolution to this problem or we're still at a known issue that hasn't been resolved? Thanks!
Issue: HTML showing in Outlook (old and new) when receiving a Booking.
Booking Info
--------------------
Service name: Initial consult
Location: Our office address
Internal Notes
-----------------------
This is where you can add notes about this service that only you and your staff see.<p hidden>TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1</p><br><br><div style="width:100%;">
<span style="white-space:nowrap;color:#5F5F5F;opacity:.36;">________________________________________________________________________________</span>
</div>
<div class="me-email-text" style="color:#252424;font-family:'Segoe UI','Helvetica Neue',Helvetica,Arial,sans-serif;" lang="en-US">
<div style="margin-top: 24px; margin-bottom: 20px;">
<span style="font-size: 24px; color:#252424">Microsoft Teams meeting</span>
</div>
<div style="margin-bottom: 20px;">
<div style="margin-top: 0px; margin-bottom: 0px; font-weight: bold">
<span style="font-size: 14px; color:#252424">Join on your computer, mobile app or room device</span>
</div>
Issue: HTML showing in Outlook (old and new) when receiving a Booking.
Booking Info
--------------------
Service name: Initial consult
Location: Our office address
Internal Notes
-----------------------
This is where you can add notes about this service that only you and your staff see.<p hidden>TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1</p><br><br><div style="width:100%;">
<span style="white-space:nowrap;color:#5F5F5F;opacity:.36;">________________________________________________________________________________</span>
</div>
<div class="me-email-text" style="color:#252424;font-family:'Segoe UI','Helvetica Neue',Helvetica,Arial,sans-serif;" lang="en-US">
<div style="margin-top: 24px; margin-bottom: 20px;">
<span style="font-size: 24px; color:#252424">Microsoft Teams meeting</span>
</div>
<div style="margin-bottom: 20px;">
<div style="margin-top: 0px; margin-bottom: 0px; font-weight: bold">
<span style="font-size: 14px; color:#252424">Join on your computer, mobile app or room device</span>
</div>
HalcyonSF As of yesterday we started seeing HTML in our notes, clients getting booked to the same time slot (double booked) and no names in the outlook title. Something is going on. Keep us updated on the solution!
- Please mention me when this issue gets resolved
Ganesh_Ravikumar The issue has been going on for more than a week now. It has been very frustrating that MS never says things about issues and how they resolve them. They deployed new codes and they screwed things up and they reverted them.
The issue seems to have been resolved for us. I just looked at a few appointments and don't see any with the issue currently. is the issue consistent for you or random (it was random for me)?
- It's consistent with multiple users, unfortunately. Will get Microsoft engaged and hopefully it's something that has been resolved since 2021/2022, ha.
