Forum Discussion
JustinG
Oct 25, 2021Brass Contributor
Bookings Shows HTML Encoded Strings When Viewed in Outlook
Please redirect me to the correct area to report this issue if needed. This issue started recently. Bookings appointments can be viewed with Outlook Calendars. The "Customer Notes" sections usuall...
JustinG
Apr 19, 2022Brass Contributor
Thank you so much for pursuing this! Looking forward to hearing back and hopefully seeing resolution. Looking at existing appointments, I would say over half of them are experiencing this issue now. If you need further examples, please reach out.
DaveMed
Apr 22, 2022Copper Contributor
Just and update, I've just got my case through to the Product Group at Microsoft who are the best MS team for the job. They typically take a while to come back to things as they sit outside of the standard support model, but I'm getting increasingly hopeful that in the next week or so we will get acknowledgement of the issue with a time line for a patch. Not sure we will get a way to recover lost data but will push for this if possible.
- JustinGApr 22, 2022Brass ContributorGreat news! You've made it much farther than I did. Thanks for working this so hard.
- DaveMedApr 26, 2022Copper ContributorHey Justin,
Please see the below I have just gotten back from the Product Group on this issue:
"Got an update from engineering team: This is a known issue. This issue has been resolved so that it does not occur in future however for old affected notes, those would have to re-written. In case of something important in the notes that is needed, any 3rd party tool to convert html to text can be used to translate the HTML to text again.
For example, you may try: https://www.textfixer.com/html/html-to-text.php"
I hope this helps!- JustinGApr 26, 2022Brass ContributorHigh Energy! Thanks for the update. Glad to hear it's been resolved.