Forum Discussion
Dynamicshs
Nov 14, 2022Copper Contributor
Bookings sending emails to the wrong people? Confirmation emails are going to the wrong person
Hi, We have started to notice that when people book into some of the sessions we have created, the confirmation email is going to the wrong person or just sending to random people in the busines...
ccsadmin22
Copper Contributor
Are you able to reproduce it? Because I cannot, and in fact I'm not 100% it wasn't on Google's end. The client we had an appointment for uses Gmail, and the forwarded message seems to be from Google Calendar so I wonder if they have some sort of autoforward setup? I have not been able to get it to do it however, I keep setting up test appointments using my Gmail account from the work Bookings, and it's all working as it should.
If you are duplicating it, care to share how then I can test it more?
If you are duplicating it, care to share how then I can test it more?
StephanieWright
Mar 22, 2023Copper Contributor
ccsadmin22 et al
I know for certain it isn't Google.
I'm having the same trouble, and we (creators) and they (customers) are all using state agency email addresses, though we're all at different agencies. I am the only creator of the page, and there is only one other admin who is at my agency. However, as bookings occur emails are going to random people at my organization, and some are confirming! I'm really not sure what to do. Given that I've invited a couple hundred people through this booking, I can't change midstream. Neither can I warn all of the people at my agency that they may or may not receive an invitation from me they should ignore, because most of the invites from me they should not ignore. I'm very annoyed.