Forum Discussion
Bookings notification email does not include custom field information
Bookings notification emails only include the service name, customer name, and date/time. It is important that other fields, especially custom fields and the person with whom the appointment is made ...
Babu_Alagarsamy
Microsoft
Microsoftgbickert Is this for a multicustomer appointment or for 1:1? Are you seeing this as a recent change?
Thanks,
Babu
1:1 appointment (as in 1 service, 1 customer, and 1 employee assigned to the service). Not a recent change. Only the customer name, service name, date, time, and user details are included in the notifications to the user and admin email notifications. Other completed fields are not included in the notification. It is especially important that custom fields are included in notifications.
- Babu_Alagarsamyfor 1:1 appointments, the calendar invite sent to the staff should have the custom fields, are you not seeing in the invites received by staff?
- I can't believe this isn't fixed yet, there are posts going back since 2020 on other MS forums saying that MS Booking custom fields do not populate.
The meeting confirmation must include all the booking information including custom fields.
This is basic...
Come on Microsoft... - Yes. I have reviewed the copy sent to the staff and the copy sent to admin. Neither includes the custom fields in the email. If you are certain that it is being included in 1:1 appointments, then maybe we are referring to something different. I have set up a booking page where multiples services are available. Only one employee (user) is assigned to each service. But, if you mean a personal booking page, then I have not experimented with that.
