Forum Discussion
Bookings: Notification e-mail to customer does not contain employee name
Dear colleagues,
I have created a service in Microsoft Bookings and assigned multiple employees. The option "Allow customers to choose a particular staff for booking" is off.
When a customer books a date, the system selects an available employee based on unknown criteria. A confirmation e-mail is sent to the selected employee and to the customer. Unfortunately, the e-mail to the customer does not contain the selected employee name. So the external customer does not know, which office and which employee to go to.
We do not use the option "Send a meeting invite to the customer, in addition to the confirmation email" as this e-mail is not useful for our customers and it also does not show the employee name.
Is it a bug in the Czech translation of the customer notification e-mail or a feature?
Thank You
Zdenek Moravec
municipality of Cesky Krumlov
Czech Republic
1 Reply
Having exactly the same issue. The employee name who provides the service is sent only to the service owner e-mail, not the customer who actually made the booking.
Would be really beneficial if the employee name showed up for customer e-mail as well.
Has anyone managed to do a workaround, using power automate for example?
