Forum Discussion
Bookings not respecting lead time
For the last few days, Bookings has not been respecting the "minimum lead time" on appointments - I have a 16-hour lead time set up, but at the moment, I can book myself within an hour of the current...
I am having the same problem. What is the fix?
TrixKix Mine started working again after about 2 weeks. Same thing happened to another colleague. Never did figure out what was causing it. Since I posted that, I think it's broken and fixed itself twice, but it did eventually start working properly again.
One thing I didn't check: I have shared links to both the newer Outlook "book with me" page and to my services within a Bookings 'company' page. I'm not sure if one misbehaves more than the other, since I haven't been tracking which system my appointments have been coming from (and they were both set up with very similar options through the fall/winter).
Debasish_ThakurMicrosoft
MusgroveYYC, are you using Book with me (personal Bookings) or Service Bookings ? For service Bookings you can refer to Set Bookings scheduling policies | Microsoft Learn for checking the min lead time setting for your service.
Debasish_Thakur I use both, but as I said I am not sure which one (or if it was both) that was not respecting the policies I'd set. The place you are describing is where I had set my lead time etc but occasionally these settings were ignored and people are able to book within that lead time.
Currently my Bookings seems to be working as intended, so I can't test the error. As I noted, the problem resolved itself after some time. Perhaps TrixKix can comment on whether these settings have changed anything for them.
- Debasish_Thakur
MusgroveYYC, min lead time can be defined both at business and service level. Please make sure, these are configured correctly in case you face this again.