Bookings NOT recognizing busy times

Hello,

Exactly what the title says. 

It seems to read the staff's availability set for each workday from the staff page, but NOT reading the staff's busy hours.

*Events on Office calendar affect availability is checked (from the assigned staff page)

And from the services page

*Booking when staff are free is checked

And from the "Calendar" page of the bookings - I can see that the staff is busy - let's say next Monday from 11 AM-4 PM (meaning the staff member has something else planned), but when I go to the booking page, it will still let people book the person during that time.

All our staff's events show up as is on both outlook desktop and outlook web.

I cannot seem to get through the Chabot to talk to a real person (I have tried for the past 15 minutes), so could anyone help me?

Thank you.